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Ethical Code and Terms

Ethical Code & Terms of Business

Confidentiality, trust and openness

We place the highest value on trust and openess and this is fundamental to the coaching and therapy processes. All personal information is received in the spirit of working together to achieve the best results and treated in confidence to maintain the privacy of the client.

Case studies, quotes and testimonials will be with agreement of the client and your personal information will not be disclosed to any third party unless required by law or in agreement with you.

We follow the codes of conduct set out by SportsCoach UK, the Association of NLP, the international American Board of Hypnotherapy.

You agree to make us aware of any relevant history of medical treatment, therapy or coaching.

Session times

Please arrive at least 5-10 minutes ahead of the appointment time.

If you are running late please let us know as soon as possible. We will do our best to provide a full session subject to availability. If your session is shortened due to your late arrival the fee remains payable for the session time booked.

If we are unavoidably delayed we will let you know as soon as possible and will offer your preference of a delayed start time for the duration booked or an alternative appointment at a mutually agreed time.

No liability accepted for any financial or other consequences of the delay.

Fees and payment

Coaching programs can be booked for either a number of sessions or until a required result is achieved.

Payment is due at time of booking. Sessions may be rescheduled with 72 hours notice (working days Mon – Fri). Reschedules and cancellations received with less than 72 hours notice are not eligible for refund. A coaching program may be terminated with 72 hours notice as above in which case any fees paid in consideration of future sessions will be refunded.

In exceptional circumstances we reserve the right to cancel an appointment. In such circumstances we will notify you as soon as is possible. Fees are in consideration of time, expertise and expense.


You choose to enter into the coaching process open, receptive and in the spirit of working together to achieve the outcomes we discuss you are seeking to achieve.

During the coaching process you retain full control of your decision making and sole responsibility for all actions.

Results may be guaranteed by written agreement. Guarantees will always be made in writing and for the avoidance of doubt any discussion about guaranteed results will be deemed an agreement when and only when both parties have signed a written agreement.


By using PerformWell Ltd services including but not limited to continuing to use this website you agree to these terms of business.

Should the terms on this page conflict with any other agreements these terms shall prevail unless individual clauses here are specifically referenced and overruled in writing.

We accept no liability for any financial or other consequences of you accepting these terms and conditions. Any resources or third party recommendations are provided for your convenience and PerformWell Ltd accepts no liability whatsoever for your use of these resources or third party services.

We reserve the right to modify these terms and conditions without prior notice.

Voucher Terms and Conditions

Vouchers and details of how to redeem will be sent by post to the buyer at the address provided. PerformWell Ltd vouchers are subject to our Ethical Code & Terms of Business.

At our sole discretion PerformWell Ltd reserves the right to refund the cost of the voucher in lieu of providing services where it is considered to be in the best interest of the Client and/or PerformWell Ltd. One free bonus consultation is offered per coached client and not in conjunction with any other offer. All coaching sessions take place at the prestigious Berkeley Centre unless agreed otherwise.


Any promotional offers are on a best efforts basis and may be withdrawn without prior notice. In such case any relevant fees paid to PerformWell Ltd will be refunded appropriately. PerformWell Ltd reserves the right to make these changes without prior notice and does not accept any liability whatsoever arising from such changes.

Website Disclaimer

Welcome to our website. If you continue to browse and use this website you agree to comply with and be bound by the terms and conditions set out which govern our relationship with you in relation to this website.

The term ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ or ‘client’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information only. It is subject to change without notice.

From time to time this website may also include links to other websites. These links are provided for your convenience and do not signify that we endorse the website(s) or the companies represented on them. We have no responsibility for the content of the linked website(s).

The content of this website is not offered with any warranty or guarantee of accuracy, timeliness, performance, completeness or suitability for any particular purpose. In no way does the content of this website replace the advice of a licensed medical professional. You acknowledge that we exclude liability to the fullest extent.

You may not create a link to this website from another website or document without our prior written consent. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Thank you for visiting. We trust you are finding the website informative. Your comments or suggestions are welcome and may be sent by email to